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frequently asked questions

retail

where can i find the nutritional information for each product?

the ingredients and nutrition information of all our products can be found on each product page under the "ingredients" tab, which is located below the product title.

are shawarmaji products at any local stores?

not yet, but you can consider us your local store and visit our locations in oakland and santa clara.

i don't live in california/the bay area. when can I see shawarmaji products in stores near me?

we want nothing more than for our products to be available and accessible nationwide. please feel free to share our story with your local stores to get the conversation started!

i'm a wholesaler/distributor/retailer who's interested in shawarmaji products. how can i get in touch?

please connect with us at contact@theshawarmaji.com and we'll be happy to talk through potential collaborations.

products and packaging

where are your products made?

all of our products are made at our flagship in oakland, california.

where do you source your ingredients from?

we understand and really value using the absolute best and fresh ingredients we can find because that’s  so we make it a point to source.

is your packaging recyclable?

our glass jars and bottles are 100% recyclable. however, we urge you to take off all labels and the plastic lids on the spice jars before recycling, as they are not recyclable.

shipping

how do returns work?

for health safety, we are unable to offer returns or exchanges on our food products.

however, if you are not happy with your item, feel free to reach out to our team at contact@theshawarmaji.com within 30 days and we will do our best to resolve your issue.

how long does it take an order to ship?

all orders placed monday through thursday before 3pm will be shipped on the same day. shipping transit time will vary depending on your location, the weather, and holidays. once your order is placed, you will be provided with a tracking number for your shipment.

my order was supposed to be delivered, but I can’t find it. what should I do?

please double-check your delivery address and the tracking information provided, and if it’s all correct, check in with your shipping provider. if that doesn’t pan out, please reach out and we’ll do our best to help you find your order.

do you ship internationally?

unfortunately, due to limited resources as a small, family-run business, we are currently only shipping domestically.

what happens if I entered the wrong address at checkout?

please contact us immediately. we will do our best to accommodate, but changes are not guaranteed once you’ve placed your order.

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